Refund Policy

Effective: October 27, 2026

This is the credit refund policy of everyais, operated by BROZ Corp. It is part of Section 7 of our Terms of Service. Refunds depend on the currency you paid in.

Payments in KRW (residents of South Korea, Hecto Financial)

Under the Korean Act on Consumer Protection in Electronic Commerce, you may withdraw a credit purchase for unused credits within 7 days of purchase.

• Unused credits: full refund within 7 days of purchase
• Partly used credits: refund of the unused balance within 7 days of purchase
• How to request: email portal@everyais.com
• Processing time: within 3 business days of the request

Payments in USD (overseas, Paddle · Dodo Payments)

• Our order process for overseas (USD) payments is conducted by our online reseller, Paddle.com or Dodo Payments, Inc. The reseller that processed your payment is the Merchant of Record (“MoR”) for that order.
• Credits that have already been allocated to your account are generally not eligible for a refund. When a payment is refunded, the corresponding credits are removed from your balance.
• We refund a payment if you were charged twice by mistake, were billed an incorrect amount, did not authorize the payment, or could not use the credits you bought because of a failure of the Service.
• If a clear criminal incident occurred as a result of the customer's negligence and the customer can provide official documents issued by a government authority, we refund the payment minus the payment processing fees and the cost of any credits already used.
• This policy does not limit any refund or withdrawal right that mandatory consumer protection law gives you.
• Refunds for USD payments are handled under the refund policy of the MoR that processed the payment (Paddle's Refund Policy or the Dodo Payments Buyer Terms).
• Request a refund from the MoR (paddle.net for Paddle, or the support contact in your Dodo Payments receipt) or by emailing portal@everyais.com. The MoR issues refunds to the original payment method.

Limits

• Promotional or free credits are non-refundable and expire 90 days after issuance.
• Purchased credits expire 365 days after purchase.
• If your account is terminated for a reason attributable to you, the remaining credits are not refunded.